Information on our shipping policy, please refer to our Our team will reach out to you directly to confirm shipping costs.
Over 100lbs will be marked in our system as “freight collect” and someone from For those under $199, a $10 fee will be added, while those under $99 will have a $20 fee added for shipping. All orders over $199 include free shipping. Please remember it can take some time for your bank or credit card company to process and post the refund too.Bttn offers a variety of shipping options to best fit your orders. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Special orders and non-stock merchandise not held within our regular inventory but ordered at your request are not returnable. It is the customer's responsibility for shipping costs or returned items. 20% re-stocking fee applies for items returned. All returned product items must be in good re-saleable condition.
All damaged or shortage items must be reported and authorized for return within 48 hours of receipt.
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